Refund Policy

DreamJourney comes with a money-back guarantee. If your route does not fit your trip, we refund you, and the guide stays yours.

What the guarantee is for

This guarantee is here for travelers whose route genuinely does not fit the trip. The dates do not work, the pacing is wrong for you, something is not as described, or we got something wrong on our end. In those cases we want you refunded, with no friction. It is a promise made in good faith, not a way to take a finished trip for free.

The window

You can request a refund within 14 days of your purchase. If the guide did not fit your trip, that is reason enough. You do not need to build a case or convince us.

How to request one

Write to info@dreamjourney.travel with the email you used, roughly when you bought, and a line on what did not fit. That last part is not a hurdle. It simply helps us make the next route better. We read every request ourselves.

What happens next

We aim to reply within two business days. Once a refund is approved, it is returned to your original payment method through Gumroad, our Merchant of Record. The time for it to land back on your card depends on your bank, and is usually a few business days.

The guide stays yours

We do not revoke access to a guide after approving a refund. If you have already saved or printed your guide, you keep it. We would rather you remember DreamJourney for how it treated you than for a file we took back.

Good faith, both ways

Because the guide stays yours, the guarantee rests on good faith. We may decline a refund where a request clearly follows a completed trip the guide was used for, or where the same buyer asks for repeated refunds across purchases. We would rather trust you than police you, and we ask the same in return.

Refunds and card disputes

Approved refunds are processed through Gumroad, the Merchant of Record for your purchase, and returned to your original payment method. A chargeback or card dispute that you raise directly with your bank is a separate process, handled by your bank and the card networks rather than by us. If something went wrong, the quickest path is almost always to write to us first.

One-time, nothing to cancel

DreamJourney is a one-time purchase. There is no subscription and nothing to cancel. You will not be charged again unless you choose to buy another city.

Contact

Anything about a refund? Write to info@dreamjourney.travel.